11App
Back to FollowAI

FollowAI Terms and Conditions

Last updated: 27 September 2026

These terms are the agreement between you and 11App ("we", "us"), for the FollowAI apps for iOS and Android and the services behind them (the "Service"). By creating an account or using the Service, you agree to them. If you do not agree, do not use the Service.

Our Privacy Policy explains how we handle your data.

1. Eligibility and your account

  • You must be at least 18 years old to use FollowAI.
  • Give accurate information when you register, keep your password safe, and tell us if someone else gets into your account. You are responsible for what happens in your account.
  • One person per account. Do not share, sell or transfer your account.
  • You can delete your account at any time in Settings → Account → Delete account.

2. What the Service is

FollowAI lets you follow artists, bands, sports teams, leagues, tournaments, events and public figures, and shows you updates about them in a timeline.

Updates are generated by AI from public web sources. We search the web and use AI models to find and summarise news. Summaries may be incomplete, out of date or wrong, and we may miss things. Each update links to its source; check the source before relying on it. Do not use FollowAI for decisions where accuracy matters, such as betting, buying tickets or travel, without checking the official source.

Timing is not guaranteed. We check for updates on a schedule, so news may reach you minutes or hours after it was published.

FollowAI is not affiliated with, endorsed by or sponsored by any artist, team, league, event or person you follow. Their names and logos belong to their owners and are used only to identify them.

We may change, add or remove features. If we remove a feature you paid stars for, we will refund those stars.

3. Stars, purchases and subscriptions

Stars are the Service's in-app currency. New accounts get free stars. Stars pay for AI searches, checking the web for new updates, and following subjects. Browsing, reading timelines and searching what others already follow are free. The app shows the price in stars before you spend them. Prices may change; changes never affect stars already spent.

  • Star packs are one-time purchases that add stars to your balance.
  • Star plans are monthly subscriptions that add stars every month.

Stars are a licence, not money. They have no cash value, cannot be exchanged for money, sold, or transferred to another account, and are only used inside the Service. Unused stars stay in your balance while your account exists; they are lost when you delete your account, or if we close your account for breaking these terms.

Payments are made through the Apple App Store or Google Play and are subject to their terms. We never see your payment details.

Subscriptions renew automatically every month at the price shown when you subscribed, until you cancel. Your store account is charged within 24 hours before each period ends. Cancel at least 24 hours before the renewal date to avoid the next charge; cancel in your Apple Account settings (iOS) or Google Play → Payments & subscriptions (Android). Deleting the app or your FollowAI account does not cancel a subscription. After you cancel, the plan runs until the end of the period you paid for. If we raise a plan's price, the store will tell you first and, where the law requires, ask for your consent.

Refunds are handled by Apple or Google under their refund policies. We cannot issue refunds for store purchases ourselves. If a store refunds a purchase, we remove the stars it added; if they are already spent, your balance may go below zero.

EU and UK consumers: you have a 14-day right to withdraw from a purchase of digital content. By buying stars and asking for them to be delivered straight away, you agree that they are delivered immediately and that you lose this right once they are delivered. Your statutory rights for faulty digital content are not affected.

4. Acceptable use

Do not:

  • break the law, or use the Service to harass, threaten or stalk anyone
  • follow or track a private individual. The Service is for public figures, artists, teams and events.
  • upload photos that you have no right to use, or that are illegal, sexual, violent or hateful
  • scrape, copy or resell the Service or its content, or use bots or automated access
  • reverse-engineer the app, get around limits or payments, or exploit bugs to get stars
  • interfere with the Service's security or operation, or with other users

5. Your content

You keep ownership of photos and other content you add. You give us a worldwide, royalty-free licence to store, process and show that content to you, only to run the Service. The licence ends when you delete the content or your account.

You are responsible for your content and confirm you have the rights to it. We may remove content that breaks these terms.

6. Third-party content and links

Updates link to third-party websites and summarise their content. We do not control those sites and are not responsible for them. Following a link is at your own risk, and their terms and privacy policies apply.

Photos shown for followed subjects may come from third-party sources under their own licences. Credits are listed in the app under Settings → Legal.

If you believe something in the Service infringes your rights, email support@11app.dev with details and we will look at it promptly.

7. Our rights

The Service, the app, its design, code and the FollowAI name and logo belong to us or our licensors. We give you a personal, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, for your own non-commercial use, under these terms and the store's rules. Open-source components are licensed under their own licences, listed in the app.

8. Suspension and termination

You can stop using the Service and delete your account at any time.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect the Service or other users. Unless the law or safety prevents it, we will tell you why first and give you a chance to respond. If we close the Service entirely, we will give at least 30 days' notice and refund unused paid stars where the law requires.

9. Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will be uninterrupted, error-free, or that updates will be complete, accurate or on time. Nothing in these terms limits rights you have as a consumer that cannot be limited by contract.

10. Liability

To the extent the law allows:

  • we are not liable for indirect or consequential loss, lost profits, or loss caused by relying on AI-generated updates or third-party content
  • our total liability to you is limited to the amount you paid us in the 12 months before the claim, or €50, whichever is higher

We remain fully liable for death or personal injury caused by our negligence, for fraud, for intent and gross negligence, and for anything else that cannot be limited by law. If you are an EU consumer, we are liable under the statutory rules for slight negligence only for breaches of essential contractual obligations, and only for foreseeable, typical damage.

11. Changes to these terms

We may update these terms. We will tell you in the app at least 30 days before a significant change takes effect. If you keep using the Service after that, the new terms apply. If you do not agree, you can delete your account before the change takes effect.

12. Governing law and disputes

These terms are governed by the laws of the Netherlands. If you are a consumer, you also keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts.

Please contact us first at support@11app.dev; most problems can be solved quickly. EU consumers can also use the EU Online Dispute Resolution platform. We are not obliged and not willing to take part in dispute resolution before a consumer arbitration board.

13. Apple App Store terms

If you got the app from the Apple App Store:

  • These terms are between you and us, not Apple. We, not Apple, are responsible for the app and its content.
  • Apple has no duty to provide maintenance or support for the app.
  • If the app fails to meet an applicable warranty, you can tell Apple, and Apple will refund the purchase price of the app, if any. Apple has no other warranty obligation for the app.
  • We, not Apple, are responsible for any claims about the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, consumer protection claims, and intellectual property claims.
  • You confirm you are not in a country subject to a US government embargo or on a US government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

If you got the app from Google Play, Google Play's terms of service also apply.

14. General

If part of these terms is found invalid, the rest stays in force. If we do not enforce a right, we have not given it up. You may not transfer your rights under these terms; we may transfer ours to a successor that keeps offering the Service on the same terms.

15. Contact

11App support@11app.dev